Privacy Declaration
Nappy Queen (Aust) Ltd is committed to respecting the privacy of our customers. The following policy details the practices we have adopted to protect your privacy and also discusses how personal information received by Nappy Queen will be dealt with.
Nappy Queen (Aust) Ltd is required by law to comply with the provisions of the Privacy Act 1988 (also sometimes referred to as the National Privacy Principles Act or the Personal Information Privacy Principles Act) in respect of the collection, use, disclosure and handling of personal information with its customers.
Why Do We Collect Personal Information?
Nappy Queen is required to collect personal information from customers in order for us to:-
a) Ensure accurate, prompt and safe delivery of our products to your door
b) Provide our customer’s information that may help educate, entertain, or communicate special offers our company may be offering
c) Ensure our customers are satisfied with our products
d) Provide our customers with the best possible quality customer service
How Do We Collect Personal Information?
Personal Information is any information that can be used to identify you. Nappy Queen may collect personal information (such as e-mail, phone number, date of birth and postal address) in the following ways:
1. Through our website
2. When you make a purchase through our Website
3. When you make a purchase using our Call Centre facility
4. Through our Nappy Queen Video email advertising campaign sent to you by friends or family
5. When you participate in Nappy Queen promotions, clubs, forums or market research
More About Supplying your Personal Information to Nappy Queen
We do not collect personally-identifiable information from you, unless you provide it to us voluntarily and knowingly. This means you are under no obligation to provide personal information when visiting our website.
However, if you agree to purchase any Nappy Queen product, either through our website or Call Centre facility, we will require details of your personal information in order for Nappy Queen to ensure accurate and safe delivery of our product to your door.
There are some features on our website that require you to sign up to use. If you do sign up, we use the information you supply for the purpose of providing products, product information or services you request.
If you sign up through our Nappy Queen Video email “invitation to register” campaign, we use this information you supply for the purpose of providing products, product information or services you request.
Our website sometimes includes notices of competitions or promotions we are conducting, and we may permit you to enter electronically in some cases. The information you supply will be used for the purpose of providing products, product information or services you request.
Children
Children’s Privacy is of primary concern to us. We do not share personal information from children under 13 years of age. Information or communication about the children used in our Nappy Queen Promotional Video will not be shared with any other party without the express consent of the children’s parents.
Cookies
Like many companies, we use ‘cookie’ technology on our websites. These cookies are stored on your computer by your browser and help identify web users. To work, a cookie does not need to know where you are from, it only needs to remember your browser. When you log in, the cookie tells us whether you have visited us before or you are a new visitor. The cookie doesn’t contain any personal information about you or provide us with any way to contact you and the cookie does not extract any information from your computer. We use the cookie to help us identify website features in which you have the greatest interest, so that we can provide more services and products you want.
How we use the information collected
Our website sometimes includes notices of competitions or promotions we are conducting, and we may permit you to enter electronically in some cases. If that occurs, we will use the information in accordance with the section entitled “Consumer Promotions and Market Research”
How we store your information
Your personal data is stored in a database and we also keep records of all correspondence that is sent by you. All personal data is stored by Nappy Queen (Aust) Ltd only.
Nappy Queen (Aust) Ltd may use your personal information to provide you with information, services or products necessary to satisfy your inquiry or complaint. This may involve making a follow-up call, sending samples, or inviting you to participate in a feedback questionnaire.
Any serious complaints that Nappy Queen receives are printed out and filed separately in hard copy so that they may be given special attention and be investigated quickly.
Any complaint is handled directly by Nappy Queen’s Customer Service Team and not passed on to a third party. For all complaints contact Nappy Queen at:-
info@nappyqueen.com.au or PO Box 664, Virginia BC, Virginia 4014.
Sharing your information
Nappy Queen may share your personal information with third parties such as advertising agencies or affiliates who assist us with our promotional, marketing and research activities. We impose obligations on any external organisations with which we share your personal information to maintain the integrity and security of that information.
Your access to personal information submitted to Nappy Queen
If your personal information changes (such as your address) or you no longer wish to keep your personal information on file, we will endeavour to provide a way to correct, update or remove your records. We may charge you a small fee to cover any administrative costs that we may incur in providing personal information to you. If you believe for any reason that we are holding inaccurate or incomplete information about you, you may ask us to correct it. If you wish to access your personal information or if you have any question about our Privacy Policy, or any complaint regarding treatment of your privacy by us, please contact:
Nappy Queen (Aust) Ltd
PO Box 664
Virginia BC
Virginia 4014
Ph: (07) 3263 4846
Email info@nappyqueen.com.au
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